Terms of Service for Belmont Area Flower Delivery Orders

Flower Delivery Belmont - E-Commerce Terms & Conditions

Introduction

Welcome and thank you for choosing Flower Delivery Belmont for your online flower delivery needs. These e-commerce Terms & Conditions (“Terms”) govern the use of our website, services, and the ordering of flowers delivered to Belmont and the surrounding areas. Please read the following carefully, as they set out your rights and obligations when using our online flower delivery services. By placing an order with Flower Delivery Belmont, you are agreeing to be bound by these Terms. If you do not agree to these Terms, please refrain from making a purchase.

Scope of Terms

These Terms apply to all orders for flower delivery placed online by customers in Belmont and surrounding areas. Any supplementary policies referenced within these Terms are also considered legally binding and form part of your agreement with us.

Order Process

Placing Your Order:
To make your experience easy and efficient, we have outlined our order process below:

Browse our website to find your preferred flowers and arrangements available for online flower delivery in Belmont and the surrounding areas.
Select the desired product(s) and quantity, and add them to your online shopping basket.
When you have completed your selection, proceed to the checkout page.
Enter the required delivery details, including the recipient’s full address and contact information within Belmont or nearby areas.
Review your order summary thoroughly. If satisfied, confirm your order by following the instructions to complete payment.

Order Confirmation:
Once payment has been processed, you will receive an order confirmation by way of an on-screen receipt and/or a confirmation message to the contact details you provided. This confirmation acts as our acceptance of your offer to purchase flower delivery services from Flower Delivery Belmont. Should your order not be accepted for any reason, we will refund any payments made using your original payment method.

Payments

Payment Methods:
Flower Delivery Belmont accepts major UK bank cards and any additional online payment methods clearly displayed at checkout. All transactions are processed securely in accordance with current Payment Card Industry Data Security Standards (PCI DSS).

Pricing:
All prices shown on our website are inclusive of VAT, where applicable, and in Great British Pounds (GBP). Delivery charges for the Belmont area and any adjacent locations will be clearly indicated before order confirmation. We reserve the right to adjust prices at any time, but changes will not affect orders already confirmed.

Authorisation and Payment Confirmation:
By submitting an order, you warrant that you are authorised to use the nominated payment method. Orders are only confirmed upon successful payment authorisation. Should payment not be received or be declined by your provider, we reserve the right to cancel or refuse the order.

Delivery Information

Delivery Area:
Flower Delivery Belmont provides flower delivery services within Belmont and surrounding areas. Please check our website or contact customer service to confirm delivery is available at your chosen address.

Delivery Times:
We strive to deliver all flowers on the requested date. While we make every effort to fulfil orders promptly, specific delivery times cannot be guaranteed. Delays may occasionally be caused by events outside our reasonable control.

Failed Deliveries:
Where possible, should the recipient be unavailable, we may attempt to leave the flowers with a neighbour or in a safe location and leave a delivery card. If we are unable to complete delivery due to incorrect address details or no authorised recipient being present, we will attempt to contact you for further instructions. Additional charges may apply for redelivery.

Non-Delivery:
In the unlikely event of non-delivery within a reasonable time frame, please contact us promptly. Our liability will be limited to re-delivery or a full refund, at our discretion.

Cancellations and Changes

Cooling-Off Period:
Under the Consumer Contracts Regulations, perishable items such as flowers are exempt from the usual 14-day cancellation period. However, Flower Delivery Belmont values customer flexibility and will accept cancellations or amendments for orders that have not yet commenced preparation or left for delivery. To cancel or change your order, please contact us as soon as possible after ordering.

Limitations:
Cancellations cannot be accepted once your flower order is being prepared or is out for delivery. In any case, requests for changes will be accommodated where possible, but are not guaranteed.

Refunds:
Where eligible, refunds for cancelled orders will be processed to your original payment method, and may take up to 5 business days to appear in your account, subject to your bank’s policy.

Product Substitutions

On very rare occasions, due to seasonal availability or unforeseen supply issues, the specific flowers or containers ordered may not be available. In such circumstances, we may substitute similar flowers or packaging to ensure your order is fulfilled. We guarantee that all substitutions will be of equal or greater value and style to those originally chosen.

Quality and Complaints

Customer satisfaction is paramount at Flower Delivery Belmont. Should you be dissatisfied with the quality of your flowers or service, please contact us as soon as possible after delivery. We may request clear photographs of the delivered items in order to assess and resolve your complaint efficiently. If goods are deemed not satisfactory, your sole remedy will be either a replacement or a refund, at our discretion.

Liability

Nothing in these Terms affects your statutory rights as a consumer under UK law.

Events beyond our control:
We cannot be held liable for any failure to perform our obligations where such failure is due to events beyond our reasonable control, including but not limited to: strikes, adverse weather, governmental restrictions, natural disasters, supplier delays, or failure of utilities or telecommunications. In these rare circumstances, we will make reasonable efforts to inform you and minimise the impact.

Losses:
Except for liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation, to the fullest extent permitted by law, Flower Delivery Belmont will not be responsible for any indirect or consequential losses related to your order or use of our services. Our total liability to you for any claim shall not exceed the amount paid by you for the order in question.

Product Care:
Once delivered, it is your responsibility to care for the flowers using the guidelines provided. We are not responsible for the condition of flowers after delivery where these instructions have not been followed.

User Accounts and Data

When placing an order, you may create an account or checkout as a guest. You are responsible for maintaining the confidentiality of your account login details. Please ensure that your delivery address, recipient information, and contact details are accurate and current to avoid delivery issues.

Data provided is processed in accordance with our privacy policy, in compliance with UK data protection laws. We use your information solely for the fulfilment and improvement of our online flower delivery services in Belmont and surrounding areas.

Intellectual Property

All content displayed on the Flower Delivery Belmont website, including text, imagery, and product designs, is the exclusive property of our business or its licensors. You may not use, reproduce, or distribute any part of our website content without our prior written consent.

Changes to These Terms

We reserve the right to alter these e-commerce Terms & Conditions at any time, for example to account for changes in the law or our business processes. Any changes will become effective at the time of posting on the Flower Delivery Belmont website and will not affect existing confirmed orders.

Governing Law and Jurisdiction

All purchases and these Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. By using Flower Delivery Belmont’s online flower delivery services, you agree to submit to the exclusive jurisdiction of the English courts, irrespective of the location of delivery, unless local mandatory rules apply.

Contact and Customer Service

If you have any questions or concerns regarding these Terms, your order, or require further clarification, please refer to the contact information provided on our website. Our team is committed to providing outstanding online flower delivery in Belmont and is happy to resolve any queries you may have.

Applicability

These Terms & Conditions apply to all online customers placing flower delivery orders in Belmont and surrounding areas. By making a purchase, you confirm your understanding and acceptance of these Terms. We recommend you retain a copy for your records.