Returns, Refunds & Complaints for Flower Delivery Belmont
Our Fresh Flowers Guarantee in Belmont
At Flower Delivery Belmont, we are dedicated to offering only the freshest, most beautiful flowers to our valued customers. As a trusted local Belmont florist, we proudly serve households and businesses in the community with exceptional floristry and customer care. Every order is handled with the utmost attention, ensuring you always receive vibrant, freshly-cut blooms that delight and inspire.
Damaged-on-Arrival Policy
As fresh flower experts, we take great care in packaging every arrangement. In the rare event that your flowers arrive damaged, wilted, or not as expected, please report the issue to us as soon as possible, ideally within 24 hours of receipt. To help us resolve your concern quickly, we may request a photo of the damaged items for verification. Our top priority is ensuring your satisfaction, and we'll work promptly to set things right.
Freshness Window Guarantee
Our flowers are guaranteed fresh upon arrival, as we source daily from trusted growers. We stand by our promise that your arrangement will remain vibrant for a minimum of 48 hours after delivery—provided the recommended care instructions are followed. If your flowers do not meet this freshness promise, please reach out within two days of delivery, and we will review your claim with priority.
Refunds & Replacements
Your happiness means everything to us. If your flowers are delivered damaged or do not meet our freshness standards, you are eligible for a refund or a replacement arrangement. Once the issue is verified, we offer the following options:
- Full Replacement: A new bouquet or arrangement of equal or greater value will be sent as soon as possible at no additional cost.
- Full or Partial Refund: Depending on the circumstances and at our discretion, a full or partial refund may be processed directly to your original method of payment.
Our team will work with you to determine the best resolution, tailored to your unique situation.
How to Lodge a Complaint
If you have any concerns about your order, our flowers, or your overall experience, we want to hear from you. To raise a complaint:
- Contact us with your order details, explaining the issue in as much detail as possible.
- Where relevant, provide photographs to illustrate your concern.
- Our customer service team will acknowledge your complaint within 24 hours (excluding Sundays and public holidays) and investigate promptly.
- We will provide a resolution within two working days, striving for a fair and satisfactory outcome in every case.
Your feedback is invaluable and helps us maintain the high standards Belmont has come to expect from us as a leading florist.
Trusted Belmont Florist – Your Assurance
Flower Delivery Belmont is honored to serve the local community with integrity and care. Whether your flowers are destined for a home or business, we guarantee every order meets our strict standards of freshness and quality. If any aspect of your delivery falls short, rest assured that our professional and friendly team is here to resolve any concerns quickly and considerately.
Thank you for choosing Flower Delivery Belmont. Your satisfaction and trust are our top priorities, ensuring every celebration is brightened by the freshest flowers in Belmont.
